Cause
The My Oracle Support credentials you provided may not have download privileges, or there may be a network or proxy authentication issue.
The My Oracle Support credentials you provided may not have download privileges, or there may be a network or proxy authentication issue.
Provide credentials with download privileges. Also check the network connection and, if you have a proxy realm, your proxy credentials.
Try the following links for this error:
http://docs.oracle.com/cd/E16655_01/server.121/e26079/common_errormessages.htm
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